Privacy Policy

1. Introduction

Vora Technologies, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Request a consultation or quote
• Communicate with us via email or phone

This information may include:

• Name and business name
• Email address
• Phone number
• Company information
• Service preferences and business needs

Information Processed on Behalf of Our Customers

Businesses that use the Vora platform submit and generate data about their own customers, including contact details, conversation history, SMS and email messages, call recordings and transcripts handled by the AI receptionist, and appointment records. We process this data as a service provider on behalf of the business you interacted with; that business controls it. If you are a customer of a business that uses Vora and want to access, correct, or delete this data, contact that business directly, and we will support their request.

We do not sell this data and do not use it to train AI models. AI features process conversation content in order to respond, book appointments, and generate summaries for the business you contacted.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Access times and dates

3. How We Use Your Information

We use the information we collect to:

• Provide and operate the Vora platform, including AI-assisted answering, messaging, scheduling, and reporting
• Respond to your inquiries and provide customer service
• Send you information about our services
• Process and fulfill service requests
• Improve our website and services
• Send marketing communications (with your consent)
• Analyze website usage and trends
• Prevent fraud and enhance security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as website hosting, telephony and SMS delivery (for example, Twilio), payment processing (for example, Stripe), email delivery, AI model providers that process conversation content to power AI features (and are restricted from using it to train their models), data analysis, and customer service. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to processing of your personal information
• Request data portability

To exercise these rights, please contact us at hello@voratechnology.com. We will respond within the time required by applicable law and in any event within 45 days.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Call recordings and transcripts processed on behalf of our business customers are retained for 12 months or as directed by that business, and then deleted in the ordinary course.

12. SMS Messaging and Mobile Information

Direct Messages from Vora Technology

If you provide your mobile phone number to Vora Technology directly — through our SMS opt-in page, our signup flow, or while using our service — you may receive recurring SMS messages from us related to your account, support, billing, and (with separate consent) marketing.

• Message frequency varies based on your interactions with us — typically up to several messages per week.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message. You will receive a one-time confirmation and no further messages will be sent.
• Reply HELP to any message for assistance, or contact us at hello@voratechnology.com.

Messages from Service Businesses Using the Vora Platform

If you are a customer of a service business that uses the Vora platform, you may receive SMS messages from that business through our platform. These messages may include appointment reminders, booking confirmations, job status updates, estimates, and follow-up communications.

• You will receive SMS messages if you have opted in by submitting a web form, completing a booking, or otherwise providing consent to that business. If you call a business and your call is missed, you may receive a single informational text-back responding to your call; you will not receive further messages unless you reply or book.
• Message frequency varies based on your interactions with the business.
• Message and data rates may apply.
• Reply STOP to opt out, or HELP for assistance.

Vora Technology acts as a messaging platform on behalf of service businesses. The business you opted in with is responsible for the content and frequency of messages sent to you.

Sharing of Mobile Information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: hello@voratechnology.com
• Website: Contact Form