Legal

Terms of Service

Last updated: March 29, 2026

1. Agreement to Terms

By accessing or using the Vora Technology LLC ("Vora," "we," "our," or "us") website and platform, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Services Description

Vora Technology provides an AI-powered customer relationship management (CRM) platform ("Vora Platform") for small service businesses, including:

  • AI employees that handle email, phone calls, scheduling, and customer follow-ups
  • Customer and lead management with pipeline tracking
  • Third-party integrations with Gmail, Google Business Profile, Stripe, Twilio, and other services
  • Industry-specific tools for landscaping, salons, fitness, property management, and more
  • AI-assisted review management and marketing automation

3. Account Registration

Account Creation

To use Vora Platform, you must create an account with accurate and complete information. You are responsible for maintaining the security of your account credentials and for all activities under your account.

Your Responsibilities

You agree to:

  • Provide accurate business and contact information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access to your account
  • Comply with all applicable laws and regulations when using our platform
  • Ensure your use of AI employees does not violate third-party rights or applicable law
  • Obtain necessary consents before importing customer data into the platform

4. Subscription Plans and Payment

Plans

Vora Platform offers tiered subscription plans (Free, Starter, Pro, and Business) with varying features, AI model access, and usage limits. Current pricing and plan details are available at voratechnology.com/pricing.

Payment Terms

  • Subscription fees are billed monthly via Stripe
  • Your subscription automatically renews each billing period unless canceled
  • Price changes take effect at the start of your next billing period with advance notice
  • Usage-based charges (e.g., voice minutes overage) are billed at the end of each billing period

Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods.

5. Third-Party Integrations

Vora Platform allows you to connect third-party services such as Gmail and Google Business Profile. When you connect these services:

  • You authorize Vora to access and use data from those services as described in our Privacy Policy
  • Your use of third-party services is also subject to those services' own terms and policies
  • You may disconnect any integration at any time from Settings → Integrations
  • We are not responsible for the availability or changes to third-party services

6. AI Employees and Automated Actions

Vora Platform provides AI employees that can take automated actions on your behalf (sending emails, responding to reviews, scheduling appointments, etc.). You acknowledge that:

  • AI-generated responses may not always be perfect and you are responsible for reviewing automated communications
  • You are responsible for the content sent by AI employees acting on your behalf
  • AI employees operate based on your configuration and the information you provide
  • You can pause, modify, or disable any AI employee at any time

7. Your Data

Ownership

You retain ownership of all data you input into or generate through Vora Platform, including customer records, communications, and business data.

License to Vora

You grant Vora a limited license to use your data as necessary to provide and improve the platform services. We do not use your data for advertising or sell it to third parties.

Data Portability

You may request an export of your data at any time by contacting us at hello@voratechnology.com.

8. Intellectual Property

Vora Property

Vora Platform, including its software, design, AI models, and documentation, is owned by Vora Technology LLC. Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform.

Restrictions

You may not:

  • Reverse engineer, decompile, or disassemble any part of the platform
  • Resell or sublicense access to the platform without authorization
  • Use the platform to develop a competing product
  • Attempt to circumvent usage limits or billing

9. Warranties and Disclaimers

Service Level

We strive to maintain high availability and will make commercially reasonable efforts to keep the platform operational.

Disclaimer

The platform is provided "as is" without warranty of any kind. We do not guarantee specific business results, lead conversion rates, or time savings. AI-generated content may contain errors. Performance depends on many factors including your configuration and data quality.

10. Limitation of Liability

To the maximum extent permitted by law, Vora Technology's total liability for any claims arising from use of the platform shall not exceed the total subscription fees paid by you in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.

11. Indemnification

You agree to indemnify and hold Vora harmless from any claims arising from:

  • Your use of the platform in violation of applicable laws
  • Content you input into the platform or communications sent via AI employees
  • Your violation of third-party rights

12. Term and Termination

Subscription Term

Your subscription continues until canceled by you or terminated by us.

Termination by Vora

We may suspend or terminate your account for violation of these terms, non-payment, or abusive use. We will provide reasonable notice when possible.

Effect of Termination

Upon termination:

  • Your access to the platform will cease
  • You may request an export of your data within 30 days
  • All connected third-party integrations will be disconnected and tokens deleted
  • Outstanding fees remain due

13. Privacy

Use of our platform is governed by our Privacy Policy, which describes how we collect, use, store, and protect your data, including data from connected Google services.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use of the platform after changes constitutes acceptance of the updated terms.

15. Dispute Resolution

Governing Law

These terms are governed by the laws of the State of Texas, United States, without regard to conflict of law provisions.

Arbitration

Any disputes shall be resolved through binding arbitration in Dallas, Texas, except for claims of intellectual property infringement which may be brought in court.

16. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vora regarding use of the platform.

Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

Assignment

You may not assign your rights or obligations under these terms without our written consent.

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control.

17. Contact Information

For questions about these Terms of Service, please contact us: