Terms of Service

1. Agreement to Terms

By accessing or using the website and software services of Vora Technologies, LLC ("Vora," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you are using the services on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business. If you disagree with any part of these terms, do not use the services.

2. The Service

Vora is a subscription software platform for service businesses. Depending on your plan, the service includes:

• Customer relationship management (contacts, pipelines, activity history)
• AI-assisted phone answering, missed-call text-back, and voicemail handling
• SMS, email, and web-chat communications with your customers
• Appointment scheduling and calendar booking
• Campaigns, review requests, and follow-up automation
• Reporting and analytics
• Agency features for managing client organizations (agency plans only)

Plan features, usage allowances, and limits are described on our pricing page and in your order form, if you have one. Managed onboarding, installation, and support packages, where offered, are governed by the applicable order form in addition to these terms.

3. Accounts

• The service is for business use. You must be at least 18 years old.
• You are responsible for the accuracy of your account information and for safeguarding your credentials.
• You are responsible for all activity under your account, including activity by your team members and, on agency plans, your client organizations.

4. Subscriptions, Trials, and Billing

• Paid plans are billed in advance on a monthly basis unless your order form says otherwise.
• Free trials convert to paid subscriptions only when you affirmatively subscribe; we do not require a credit card to start a trial.
• Plans include stated usage allowances (for example, AI actions, calling minutes, and messaging volume). Usage beyond included allowances may be billed as overages at the rates disclosed in your plan or order form.
• You may cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where an order form or applicable law says otherwise.
• We will give reasonable advance notice of price changes, which take effect at your next renewal.

5. Acceptable Use

You agree not to use the service to:

• Violate any law, including telemarketing, robocall, and messaging laws such as the TCPA and applicable call-recording consent laws
• Send spam or messages to people who have not given the consent required for that type of message
• Mislead recipients about who is contacting them
• Upload malicious code, probe or disrupt the service, or access another customer's data
• Resell or white-label the service except under an agency plan that permits it
• Use review-request features to procure or publish fake reviews, offer incentives conditioned on positive reviews, or solicit reviews only from customers likely to review favorably (review gating)

You are responsible for obtaining and documenting any consents required to contact your customers through the service, and for honoring opt-outs. We may suspend accounts that create legal, security, or deliverability risk.

6. Your Data and AI Features

• You own the data you and your customers submit to the service ("Customer Data"), including contacts, conversations, call recordings, and transcripts.
• You grant us the rights needed to host, process, transmit, and display Customer Data to operate and support the service.
• We do not sell Customer Data and do not use it to train AI models. Where AI features rely on third-party AI providers, we use access tiers configured so that Customer Data submitted to them is not used to train those providers' models.
• AI features generate content and take configured actions automatically. AI output can be wrong. You are responsible for reviewing configurations, approving automations appropriate to your business, and for the communications sent from your account.
• Calls handled by the AI receptionist may be recorded and transcribed to provide the service. You are responsible for any notice or consent your jurisdiction requires for recording.
• The service is not designed for regulated health information. We do not currently offer HIPAA Business Associate Agreements.

7. Third-Party Services

The service interoperates with third-party services you connect (for example Google, Stripe, QuickBooks, and telephony carriers). Your use of those services is governed by their terms, and we are not responsible for them. Disconnecting a third-party service may disable dependent features.

8. Intellectual Property

We own the service, including its software, models' configurations, templates, and documentation. You receive a limited, non-exclusive, non-transferable right to use the service during your subscription. If you send us feedback, we may use it without obligation to you.

9. Warranties and Disclaimers

The service is provided "as is" without warranty of any kind.We do not guarantee specific business results, revenue, call volume, response rates, or uptime, and we do not provide legal or compliance advice. Your results depend on factors outside our control, including your customers' behavior and your configuration choices.

10. Limitation of Liability

To the maximum extent permitted by law, Vora's total liability for any claims arising from the service shall not exceed the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost leads, data loss, or business interruption.

11. Indemnification

You agree to indemnify and hold Vora harmless from claims arising from:

• Your Customer Data or the content of communications sent from your account
• Your violation of law, including messaging, telemarketing, and recording laws
• Your violation of third-party rights

12. Suspension and Termination

• You may cancel your subscription at any time from your account or by contacting us.
• We may suspend or terminate accounts for material breach of these terms, non-payment, or use that creates legal or security risk, with notice where practicable.
• For 30 days after termination you may request an export of your Customer Data, after which we may delete it in the ordinary course, subject to our Privacy Policy and legal obligations.

13. Changes to the Service or Terms

We may modify the service and these terms. For material changes we will give reasonable notice (for example by email or in-app notice). Continued use after changes take effect constitutes acceptance. If you have a signed order form, material changes to these terms apply to you only at the start of your next renewal period, or earlier with your written consent.

14. Privacy

Use of the service is also governed by our Privacy Policy.

15. Dispute Resolution

Governing Law

These terms are governed by the laws of the State of Texas, United States, without regard to conflict of law provisions.

Arbitration

Any dispute arising out of or relating to these terms or the service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Dallas, Texas, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small claims court if it qualifies there, and either party may seek injunctive relief in court for intellectual property infringement or misuse of confidential information. Arbitration fees are allocated per the AAA rules, and each party bears its own attorneys' fees except as the arbitrator awards otherwise under applicable law. All claims must be brought in the parties' individual capacity, not as a plaintiff or class member in any purported class or representative proceeding.

16. SMS Messaging Terms

Direct SMS Communications from Vora

By providing a mobile phone number through our website, our SMS opt-in page, our signup flow, or while using our service, you expressly consent to receive recurring SMS messages from Vora related to your account. Marketing messages are sent only with your separate, express written consent given through a clearly labeled opt-in.

• Message frequency varies and may be up to several messages per week.
• Message and data rates may apply per your wireless carrier.
• Reply STOP to cancel. You will receive one final confirmation.
• Reply HELP for help, or email hello@voratechnology.com.
• Carriers are not liable for delayed or undelivered messages.
• Consent is not a condition of any purchase.

For details on how we handle your mobile number and consent, see our Privacy Policy.

Platform User SMS Obligations

If you use Vora's platform to send SMS messages to your customers, you agree to the following:

• You will only send SMS messages to recipients who have explicitly opted in to receive messages from your business, except that a single informational reply to a person's own inbound call or message (such as a missed-call text-back) may be sent without a separate opt-in where permitted by law, with no further messages unless the person replies or books.
• You will provide clear opt-in disclosures that include: the nature of messages, message frequency, "Message and data rates may apply," and instructions to reply STOP to opt out.
• You will honor all opt-out requests immediately and not send further messages to opted-out recipients.
• You will not use Vora's SMS features to send spam, unsolicited messages, or messages that violate the TCPA, CTIA guidelines, or applicable carrier requirements.
• You will not share or sell the mobile phone numbers of your customers to third parties for marketing purposes.
• Message frequency must be clearly disclosed to recipients at the point of opt-in.

Vora reserves the right to suspend SMS messaging capabilities for any account found to be in violation of these terms or applicable regulations.

17. Miscellaneous

• These terms, together with any order form, are the entire agreement between the parties regarding the service.
• Legal notices to Vora must be sent by email to hello@voratechnology.com and are effective upon confirmation of receipt.
• If any provision is found unenforceable, the remaining provisions remain in effect.
• You may not assign these terms without our written consent.
• Neither party is liable for delays or failures due to circumstances beyond reasonable control.

18. Contact Information

For questions about these Terms of Service, please contact us:

• Email: hello@voratechnology.com
• Website: Contact Form