Terms of Service

1. Agreement to Terms

By accessing or using the Vora Technology LLC ("Vora," "we," "our," or "us") website and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Services Description

Vora Technology provides AI automation consulting and implementation services, including but not limited to:

• Workflow automation design and implementation
• AI agent development and deployment
• System integration services
• Consulting and training services
• Ongoing support and maintenance

3. Service Agreement

Scope of Work

Each project will be governed by a separate Statement of Work (SOW) or Service Agreement that outlines specific deliverables, timelines, and pricing. These Terms of Service apply to all such agreements.

Client Responsibilities

Clients agree to:

• Provide timely access to necessary systems and information
• Designate a primary point of contact
• Provide feedback and approvals within agreed timeframes
• Maintain security of their own systems and credentials
• Comply with all applicable laws and regulations

4. Fees and Payment

Payment Terms

• Initial project fees are due as specified in the SOW (typically upfront or upon project milestones)
• Monthly retainer fees are due on the first day of each month
• Payment is due within 15 days of invoice date unless otherwise specified
• Late payments may incur a 1.5% monthly interest charge

Refund Policy

Due to the custom nature of our services, upfront project fees are generally non-refundable. Monthly retainer fees are refundable on a pro-rata basis if services are terminated mid-month.

5. Intellectual Property

Client Ownership

Upon full payment, clients own all custom deliverables created specifically for their project, including custom workflows, configurations, and documentation.

Vora Property

Vora retains ownership of all pre-existing tools, frameworks, methodologies, and general knowledge. We reserve the right to use general concepts and techniques learned during projects for other clients.

Third-Party Tools

Many solutions incorporate third-party platforms and tools. Clients are responsible for obtaining and maintaining their own licenses for such tools.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the service agreement.

7. Warranties and Disclaimers

Service Warranties

We warrant that services will be performed in a professional and workmanlike manner.

Disclaimer

Services are provided "as is" without warranty of any kind. We do not guarantee specific results, ROI, or time savings. Performance depends on many factors including client implementation and ongoing use.

8. Limitation of Liability

To the maximum extent permitted by law, Vora Technology's total liability for any claims arising from services shall not exceed the total fees paid by the client in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.

9. Indemnification

Client agrees to indemnify and hold Vora harmless from any claims arising from:

• Client's use of deliverables in violation of applicable laws
• Client's violation of third-party rights
• Client-provided content or data

10. Term and Termination

Project-Based Services

Services continue until project completion as defined in the SOW.

Retainer Services

Either party may terminate retainer agreements with 30 days written notice. Vora may suspend services for non-payment after 15 days past due.

Effect of Termination

Upon termination:

• Client must pay all outstanding fees for work completed
• Vora will provide copies of work completed to date
• Ongoing access to Vora-managed systems will cease
• Confidentiality obligations continue

11. Support and Maintenance

Ongoing support is provided as specified in retainer agreements. Response times and availability are defined in the applicable SOW. Emergency support may incur additional fees.

12. Changes to Services or Terms

We reserve the right to modify these terms or discontinue services with reasonable notice. Continued use of services after changes constitutes acceptance of new terms.

13. Privacy

Use of our services is also governed by our Privacy Policy.

14. Dispute Resolution

Governing Law

These terms are governed by the laws of the State of Texas, United States, without regard to conflict of law provisions.

Arbitration

Any disputes shall be resolved through binding arbitration in Dallas, Texas, except for claims of intellectual property infringement which may be brought in court.

15. Miscellaneous

Entire Agreement

These Terms, together with any applicable SOW, constitute the entire agreement between parties.

Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

Assignment

Client may not assign rights or obligations without our written consent.

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control.

16. SMS Messaging Terms

Direct SMS Communications from Vora

By providing a mobile phone number through our website, our SMS opt-in page, our signup flow, or while using our service, you expressly consent to receive recurring SMS messages from Vora Technology related to your account and (where indicated) marketing.

• Message frequency varies and may be up to several messages per week.
• Message and data rates may apply per your wireless carrier.
• Reply STOP to cancel. You will receive one final confirmation.
• Reply HELP for help, or email hello@voratechnology.com.
• Carriers are not liable for delayed or undelivered messages.
• Consent is not a condition of any purchase.

For details on how we handle your mobile number and consent, see our Privacy Policy.

Platform User SMS Obligations

If you use Vora's platform to send SMS messages to your customers, you agree to the following:

• You will only send SMS messages to recipients who have explicitly opted in to receive messages from your business.
• You will provide clear opt-in disclosures that include: the nature of messages, message frequency, "Message and data rates may apply," and instructions to reply STOP to opt out.
• You will honor all opt-out requests immediately and not send further messages to opted-out recipients.
• You will not use Vora's SMS features to send spam, unsolicited messages, or messages that violate the TCPA, CTIA guidelines, or applicable carrier requirements.
• You will not share or sell the mobile phone numbers of your customers to third parties for marketing purposes.
• Message frequency must be clearly disclosed to recipients at the point of opt-in.

Vora reserves the right to suspend SMS messaging capabilities for any account found to be in violation of these terms or applicable regulations.

17. Contact Information

For questions about these Terms of Service, please contact us:

• Email: hello@voratechnology.com
• Website: Contact Form